with free next day delivery*

Frequently asked questions

The following list includes all of the most common queries our customers have about our services, and is intended to make your life easier when deciding to use David Phillips. If you have a query about anything not mentioned here, or would like us to elaborate on our answers, please don't hesitate to call us. Our award-winning customer service team are on hand to help you however they can.

If you have a question that isn't listed in our FAQ, simply use the button below to make an enquiry.

General questions

Having an online account makes managing multiple or frequent orders far easier. Everything you need to know about your orders and deliveries (including those of your employees if you work for an agency) is in one convenient location, and you have the ability to manage everything from your user page.

We offer two types of online account - pay as you go and trade credit accounts. A pay as you go account gives you access to a number of great features, including the ability to review past orders, re-order previous baskets, manage multiple delivery addresses and more.

A trade credit account gives you access to all of these features, as well as the ability to settle invoices on a monthly basis provided your credit application is approved.

For more information on the benefits of having an online account and information on how to sign up, head to our online account guide.

If you’d like to discuss the pricing of our bespoke services - such as window treatments or interior design - it’s best to give us a call. We can then quickly evaluate your requirement, and our expert teams will provide you with a rough idea of pricing. Our expert team have years of experience in the industry, and will be able to advise you on the best course of action based on your property and budget.

If you’re having issues placing an order or would like to discuss any other issues with us, the following contact information will help you get the answers you need as quickly as possible. For sales enquiries, email sales@davidphillips.com and give a brief overview of your issue or question. To report an error on the David Phillips website, or if you’re having technical difficulties, email digital@davidphillips.com. Our teams will personally investigate your query and get back to you with a solution as quickly as possible.

We welcome visitors to our showrooms, and our sales team are available to meet with you to discuss your requirement - all you have to do is ask.

The following pages contain all of the information you need about our showroom, and details for getting in touch to arrange a meeting:

Delivery, assembly, installation & disposal of old furniture

There are a number of ways to make sure your delivery goes smoothly - such as double checking the size of beds and mattresses prior to placing your order. It’s far easier for us to fulfil deliveries successfully first time if we know more information about your property and requirement - we’ve put together the following guide to help you make sure your products are delivered on time and are ready to use as soon as our team leave. View the guide here.

We have warehouses in London, Manchester, Newcastle and Birmingham, and provide next-day delivery to customers in the surrounding areas of these distribution centres. Further afield delivery typically takes 3 days from the date of order confirmation, but lead times for bespoke products and packages may vary depending on the order. In any case, when placing your order our team will provide you with an estimated delivery time frame.

Before the day of delivery we will provide you with a 3 hour time slot, and call you 30-60 minutes prior to this slot on the day of delivery to double check any final details (and to let you know we’re on our way). Our team will place all items in their designated areas, take away all waste for onward recycling, and leave your products in a ready-to-use state.

For a full overview of our delivery process and our delivery terms, visit our delivery, assembly and installation page.

For a full breakdown of delivery costs please visit our delivery and installation page, we are unable to waive delivery fees but may offer a different rate for large projects with some services on a case-by-case basis.

David Phillips is a registered waste carrier. We can remove and dispose of any unwanted items on a like-for-like basis, though this is limited to up to 5 items of equivalent size and weight to items being delivered. Removal of items is currently priced at £19.95(+VAT) per item for furniture, including refrigerators and freezers.

Please note, you need to inform us prior to the day of delivery that you have items you wish to have removed; you are able to add a list of removal items at the checkout. For more information, visit our delivery information page.

Our standard turnaround for furniture packages is 3 days, for rental furniture we strongly advise that you allow up to one week. Our customer account managers will help build a package that’s right for you based on your property’s size, location and potential delivery constraints such as narrow corridors and flights of stairs. Dependent on the furniture sourced you may find that a more generous time frame is required to deliver, assemble and install a complete package which is why we advise our customers to avoid moving in to a property on the day of delivery.

Packages, Rental & Relocation

Yes! Most of our clients find that our furniture is perfect for their property and wish to keep specific products for prospective tenants. You may find when dressing your property to sell that a new buyer is interested in keeping the design-led furniture in the property for when they move in. Please speak to your dedicated account manager for more information.

The minimum rental contract we offer for all of our services is one month. We are able to collect rental furniture on demand at any point during your rental period, but we only offer a monthly rental tariff. We can remove rental furniture in a shorter time frame, but please note that monthly rental tariffs will still apply.

We are able to remove rental furniture at any given time frame, however our full rental service is quoted on a month-by-month basis.

We ensure that all our rental products are as good as those presented in our showroom. We have a team of skilled quality control monitors who examine every rental item as it leaves and returns to our warehouse, and remove items from our rental stock when they do not meet our high standards. For longer-term rentals and high-end projects the proportion of new products will be higher

Damage happens and is often unavoidable. Where furniture has been damaged beyond its general wear and tear then additional charges may incur subject to quality control monitors carried out by our warehouse team. As damage is both hard to predict and can vary greatly, we are unfortunately not able to provide an indicative price-list for damage charges.

Our standard catalogue is fully available online and from time to time some of these lines will be used to build your furniture package. Our rental stock is constantly changing due to the life span of items arriving and leaving our warehouses, we will select the products you receive based on your selected package level and stock availability in order to keep our lead times as low as possible.

As our prices are calculated based on the package as a whole, we are unable to provide itemised quotes per item for rental packages.

Still have a query?

If you still have a question about our services, don't hesitate to get in touch using the below contact form or over the phone. Our team will be happy to help with any enquiries you may have at any time.