The property market’s premier furnishing service

Our terms & conditions

David Phillips Furniture Limited registered office is B1: Unit 24-32, London Industrial Park, Roding Road, Beckton E6 6LP

Company number 3670521.

Registered VAT number 858322900.
The following terms and conditions apply to By placing an order with us you are agreeing to accept these terms and conditions (The Conditions).

Please note, these terms and conditions are subject to change at any time, without notice, and it is your responsibility to check these terms and conditions before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website.

If you have any queries relating to our terms and conditions, please contact the Sales team on before placing an order.

The following terms and conditions will apply between you and David Phillips Furniture Limited, when you purchase an item from The terms do not affect your statutory rights.
Your contract for purchases made through is with David Phillips Furniture Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be at least eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You warrant that all details you provide to for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a long-distance means of communication.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. David Phillips Furniture tracks the electronic 'fingerprints' of every order placed on to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.

David Phillips Furniture reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due
  • You breach any of our terms and conditions
  • When requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website.
When placing an order, you warrant that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

All prices listed on are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices exclude sales tax.

No contract for the sale of any product will exist between you and until we accept your order by dispatching the product to you.
The delivery period stated within which you will receive your order is approximate.  Goods will be sent to the address given by you in your order.  We will always endeavour to notify you if certain items are out of stock and offer you alternatives. accepts most major credit/debit cards.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

If you haven't submitted an order, you may clear the items in your shopping basket at any time prior by clicking the 'Remove' button next to the product ordered in your shopping basket.

If you have submitted your order and received your confirmation email from, you may still be able to cancel your order.  Please email your cancellation marked 'URGENT CANCELLATION' to the Sales team. Please ensure you list your name, address, product ordered and order code on the email.
You are entitled to cancel this contract if you so wish, provided that you exercise your right within seven working days after the day on which you receive the products.

If you wish to cancel your order, please follow the procedure set out in our Returns procedure. will not pass on your personal, credit or debit card details to any third party.
We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods plus return the goods to us, if we request you to. This does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.

The products sold on are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, or reliability of the Website.  We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.  This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
While using and, you may choose to submit personal information through email or on-line forms. We will use this information to process your requests. But we will not intentionally sell, share, or distribute your personal information to third parties, except as required by law.
All rights, including copyright, in the content of the web pages are owned or controlled by David Phillips Furniture Limited. In accessing web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of David Phillips Furniture Limited.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for David Phillips Furniture Limited products are those stated on the David Phillips material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you.  Any changes to these Conditions must be in writing and signed by both parties.  In this way, we can avoid any problems surrounding what David Phillips Furniture Limited and you are expected to do.  You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.  Your Statutory Rights are not affected by these terms and conditions.  Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Terms of sale

The following terms and conditions of sale (the "Terms of Sale") apply to all orders placed with David Phillips for all of our services (including Rental) except where specifically stated otherwise within these Terms of Sale.

The Terms of Sale set out the basis on which David Phillips enters into a contract to provide goods or services to the Customer.

David Phillips reserves the right to change its Terms of Sale at any time.  Any changes will be effective from their date of publication on the David Phillips website.

Customers should ensure that they understand and accept these Terms of Sale before placing an order.  If there are any questions, customers are invited to contact us for clarification first.
The contract is with David Phillips Furniture Ltd.  The terms "the Company", "we", "us" and suchlike are used for convenience and should be construed accordingly.

The term "Customer" is used to include the person or legal entity that placed the order and any other agent or person nominated insofar as such other person could reasonably be expected to have the necessary authority regarding the issue in question.  This includes the property owner, an estate agent or property manager or other such authorised person.

 The term "Access Contact" includes the Customer as defined above but extends to any other nominated point of contact facilitating access (examples include the tenant, friend, neighbour, inventory clerk, builder, cleaner, etc.)
The David Phillips Next Day, Packages, Design and Rental services are available throughout our Local Delivery Zones.  Details of these services are given below.
London.  Properties inside the M25 motorway.

North West.  Manchester, Liverpool and associated suburbs.

Outside of these zones, David Phillips' services may be available by agreement.  Longer lead times and delivery charges may be applicable.  These will be advised on enquiry.

Our Nationwide courier delivery service is available throughout mainland Great Britain subject to any exceptions published on our
All stock items are subject to availability.  We will use our best endeavours to ensure that all items quoted are available on the expected date of delivery.

We reserve the right to discontinue any listed item without notice, either temporarily or permanently.  We are not liable for any modification, suspension or discontinuation of any listed item.

Not all goods or promotions on the David Phillips website will necessarily be available to those ordering by telephone or through other channels.  Where an ordered item is unavailable within the agreed delivery deadline, a substitute may be offered.  If preferred, we will deliver the ordered item separately once it is in stock.  If neither option is acceptable, we can refund the full value of the item.  See below for details on cancellations and refunds.

We do our best to ensure that all prices are accurate on our website.  We aim to ensure that all brochure prices are correct at the time of going to print but these are liable to change.  We will correct any errors once we become aware of them.  If any such error has affected a Customer's order, we will inform the Customer.  The online and catalogue price may differ.  We reserve the right to adjust listed prices without notice.
Arrangements can be made to meet the Access Contact directly at the property.

Alternatively, we can collect keys from an Access Contact in the vicinity of the delivery address, meaning within the same post code or one immediately adjacent.

We will return the keys to the same contact person/organization or to any other nominated contact in the vicinity.  This will normally be on completion of the delivery unless otherwise requested.  Where it is not practicable to do this, we may be able to make an alternative arrangement to return them at the earliest reasonable opportunity.

There must be road access available to the property for commercial vehicles.  Parking must be available within a distance that is reasonable in relation to manually carrying all the items that are to be delivered and removed.

The property must be in suitable condition to allow delivery of the items ordered.  The property must be free from any relevant health and safety hazards.  Any flooring, carpeting, electrical, plumbing or other such work in the areas where items are to be delivered must be completed.  Any building or refurbishment work that may affect the delivery must be completed throughout the delivery route (e.g. all paint must be dry).

There must be space within the property sufficient to deliver and install the items.

Customers are responsible for checking the dimensions of any items ordered to ensure that there will be adequate space for access in lifts, staircases, hallways, doorways, etc. as well as in the space where the item is to be placed.

All staircases and lifts to be used for access to the property must be accessible and available throughout the scheduled delivery time.

The Company will use our best endeavours to complete any delivery or removal as far as is reasonably practicable.  We reserve the right to refuse to carry out any delivery that we deem to be unreasonable.  In such cases, we will attempt to contact the customer to arrange an alternative delivery solution.

Should any of the criteria listed above prevent David Phillips from completing the delivery using reasonable means, the customer is liable to pay a charge towards the costs of the failed delivery.  See under Failed Deliveries below for further details.

If the delivery team believes that delivery of an item to the Customer's room of choice may cause damage to the Customer's item or property or infringe Health & Safety regulations, we will inform the Customer.  In such circumstances, David Phillips will not be liable for any damage to the item or the Customer's property as a result of attempting installation on the Customer's instructions.  We reserve the right to decline to carry out the delivery.

Details on the process of arranging access are given under the relevant service.


Where an Access Contact is at the property, we require the person to sign to confirm satisfactory receipt of the goods.  If this person is dissatisfied in any way with the delivered items, this should be recorded on the form.  Likewise, any rejected or missing items should be noted on the form.

Key collection

Where we are engaged to collect keys, we will require a signature to confirm they have been returned.  Such signature does not connote any acceptance of the goods delivered.
As part of the Next Day service, appliances will be connected as appropriate unless specifically requested otherwise, subject to the required connections being available.

 If we have to return to connect an appliance later because the relevant connections were not available at the time of delivery, a charge may be payable as described under Failed Deliveries below.

We are not able to connect gas appliances or carry out tasks that require a registered plumber or electrician.

We normally leave refrigerators switched off on delivery.  Most manufacturers require that they be left standing for several hours after transportation before being used.
As part of the David Phillips delivery service, packaging and waste will be removed for recycling or disposal.

This does not apply to our Nationwide Courier Service.
David Phillips is a registered waste carrier.

We can remove and dispose of any unwanted items on a like-for-like basis.  This is limited to items of equivalent size and weight.  We will not be able to take any items that require a plumber or electrician to disconnect or any that require specialist tools or handling.

All items must be ready for disposal at the time of delivery.  Refrigerators must be empty.  Beds must be free from linen unless it has been clearly stated by the Customer during the order process that is to be removed with the bed.  All property must be removed from the items (e.g. tops and drawers must be clear).  All items must be free from infestation or any other health and safety hazard.  We will not accept liability for any property left inside an item.

It is a legal requirement that each item to be taken away must be specified in advance so that we can raise a waste transfer notice.  As such, the details must be given at the time of order.  For refrigerators, it is necessary to specify for each item whether it contains CFCs.  Without this information, we cannot remove them.

Items which are not ready for disposal as described at the time of delivery will not be removed.  If David Phillips is asked to return to the property at a later date to remove items which were not ready for disposal on the original delivery date, this may incur a further charge in addition to the standard removal and disposal charge.
Despite all our efforts, there will inevitably be occasions where an item is faulty or damaged in some way.   Where this is found at the time of delivery, we will arrange to deliver another at the next opportunity (in accordance with the relevant lead time and subject to stock availability).

All goods are guaranteed to be reasonably fit for the purpose of residential use.  Unless otherwise specified, we guarantee that all items will provide a minimum of six months of reasonable residential use.  We may offer longer guarantees on certain items;  these will be set out on the company's official sales information for the items.  This excludes damage to fabrics or other surfaces arising from normal wear and tear.  This guarantee is in addition to any warranty provided by the supplier.  This does not affect the Customer's statutory rights.

Where an item develops a fault within the warranty period, the Customer should notify us in writing with full details and photographs of the problem.  We may request to inspect the item before acknowledging that the item can be returned as faulty.  If the fault is covered under warranty, we will arrange for it to be repaired.  Where we deem that repair will not provide a satisfactory solution, we will agree to exchange it.

Unless we specifically confirm otherwise in writing before an order is placed, we do not guarantee that any items are suitable for contract use.  Contract items can be obtained but these will normally need to be ordered specially.  See also below regarding Special and Bespoke Orders.
The terms and conditions outlined in this returns policy apply to any purchases from David Phillips.

The Customer may return any standard stock item for any reason whatsoever within fourteen days of the delivery date.  Where the item is rejected at the time of delivery, no collection fee will apply.

Customers are entitled to return any goods, including non-standard items, within fourteen days of delivery if they do not match the description in any material aspect.

Customers may return items in person to any of our warehouses.  No collection fee will apply to such returns.  David Phillips should be contacted in advance with all necessary details of the delivery to make arrangements.

The return of any items by post or courier or otherwise is at the Customer's expense and risk.  If we accept that the item is faulty and covered by warranty, we will arrange the return.  We will not accept any cost for the return delivery unless explicitly approved in advance.

Within the Local Delivery Zones, we can arrange a collection of unwanted goods.  Unless the goods are accepted to be irreparably faulty and under warranty, a collection fee may apply.  Any charge will be agreed with the Customer before arranging the collection.  Collections will be arranged in the normal course as set out for deliveries.

All items must be returned in the packaging in which they were left by the delivery team.   (E.g. mattresses should be returned in the original bag.)  For the Nationwide service, this must be the original manufacturer's packaging.  Any manufacturer's warranty documents or instructions must be present (such as for appliances).  Unless faulty, any item to be returned must be in new condition and unused.

Refunds will be not be offered for any item that has been assembled, whether by David Phillips or otherwise (e.g. frame beds and flat-packed wardrobes) or for any bespoke item or other non-standard item that was ordered specially for the Customer.  This restriction does not apply where the item is found to be faulty within the warranty period.

Where payment for the goods was made by credit card, any refund may be made to the same card without any other notification.

The value of the refund will be the price paid for any returned item less any charges for damage to the item while in the Customer's possession.   Any collection charge or other such fees will be deducted from the refund.
Unless agreed otherwise in writing, an order can be rearranged or amended without additional cost at any time before it is scheduled for delivery.  Any additional payment is required before the order will be processed.  Any refund due will be paid once the order is invoiced.

To cancel either an entire order or any item from an order, customers should contact David Phillips, quoting the order number and/or delivery address.

Where an order is cancelled at any time before the delivery is scheduled, a full refund will be given.  See below regarding non-standard items.

Once a delivery has been scheduled with the Customer or Access Contact, any cancellation, amendment or rearrangement is liable to incur a charge towards the cost of the rejected delivery (for a cancellation or rescheduling) or the need for an additional delivery (for an amendment).  See also under Failed Deliveries below.

Where David Phillips is unable to deliver any ordered item in accordance with these Terms of Sale, any items so affected may be cancelled from the order without charge.
We are able to order special or bespoke items for a Customer.

We will not order such an item from our suppliers until we have received a confirmed order and payment.

Such non-standard items may require a lead time.  The estimated lead time will be notified upon order.  Delivery will be scheduled for a date after all items are due to have been received.

Where such items are returned, we will offer a refund only if we deem it to be faulty or damaged and where it is covered under our warranty.  We will not be able to refund any cancelled orders for such items once we have placed a confirmed purchase order with our supplier.
Where we fail to carry out a delivery or are unable to complete any contracted work for any reason before the agreed delivery deadline, we will attempt to notify the Customer at the earliest opportunity to agree a solution.

Where any such failure results from failed access or some other matter for which the Customer or Access Contact is responsible, a charge may be payable.

Failed deliveries will be rescheduled in the normal course as set out below.

If the Customer cancels the order, a refund will be made in accordance with these Terms of Sale.  Where applicable, the failed delivery charge will be deducted from the refund.

If it appears that an item has not been delivered, the Customer should notify us at the earliest opportunity if we have not already reported this.  Where we accept that an item has not been delivered, the options available for any other failed delivery will apply.  In case of a dispute, the Company will be entitled to reject any such claim if the Customer signed for receipt of the goods.  Where the Customer was not present, the Company will be entitled to reject any claim made more than 7 days after the date of the relevant invoice.
Payment is due upon order unless agreed otherwise in writing.

Orders will not be scheduled for delivery until the required payment has been received.

For orders paid by card, we reserve the right to request to check the card, receive proof of identification and to obtain a signature to confirm payment is due before carrying out the delivery.

Where another payment method is used, we reserve the right to wait until payment has cleared before delivery is made.

Order confirmations can be sent on request before delivery.  This will normally be by e-mail to the billing contact.

Invoices will be sent to the nominated billing contact on completion of the delivery.  Unless requested otherwise, this will be by e-mail.

Invoicing will normally take place once all items on the order have been successfully delivered.  However, we reserve the right to invoice part-shipped orders.

All invoices are payable within the agreed payment terms from the date of the invoice.  This invoice date and the due date are shown on the invoice.

All items remain the property of David Phillips until payment in full has been received.  This includes payment of any charges associated with the order.

Where payment is not received within the terms of the contract, the Company will be entitled to pursue any legal rights to recover the sums due.  The costs of any such legal remedy and any enforcement will be added to the debt.  Where the furniture is recovered, all costs of recovery will be added to the debt.

The Company reserves the right to assign any debt.
Quotations are valid for thirty days.  Prices (excluding VAT) will be honoured during this period.

Beyond this period, the prices and items available are liable to change.

Where applicable, a signed quotation must be received before an order is raised.

Payment of the agreed amount must be made before any order is processed.

See above regarding non-standard items.
David Phillips's entire liability to the Customer under these Terms of Sale will not exceed the price paid for the goods and any other charges relating solely to those goods.

David Phillips is not liable for any loss of revenue, profit, savings, goodwill, business opportunity, injury to reputation or for any other losses to the Customer that are not reasonably foreseeable by the Company when the order is accepted.  No liability will be accepted under the contract with David Phillips for any losses incurred by any associates, clients, partners, companies or any other person or legal entity related to the Customer except where specifically agreed otherwise in writing in advance.

In particular, we will not accept any responsibility for any losses due to a failure to deliver and install goods within the timescales set out in these Terms of Sale where we have made reasonable efforts to do so.  This would apply in cases where the item was found to be faulty or damaged or any similar reason or where the Company attempts to make a delivery on the agreed day regardless of whether this is outside of the expected delivery time window.  It would also apply where an item is unavailable but a suitable alternative has been offered.


Value-Added Tax will be applied at the rate pertaining at the time in accordance with UK law.


We are insured for public liability, employer's liability and product liability.  A copy of the certificate is available on request.


The jurisdiction for any legal claims is England & Wales.
The required information is printed on sales quotes, order confirmations, invoices and other similar documents.  It is also shown on our website.  Details are available on request.
By placing an order, the person doing so confirms that he or she is authorised to do so on behalf of the named person, company or other legal entity that is given as the Customer.

By engaging us to carry out any work, the Customer confirms legal entitlement to do so.  In particular, the Customer warrants entitlement to grant access to the property or any other area and to make any required alterations to it.

Where we are instructed to dispose of any items, the Customer confirms that he is the owner or that he is duly authorized by the owner.  The Customer indemnifies David Phillips against any claim that the Company is not entitled to carry out the instructions.
Customers are deemed to have accepted these Terms of Sale either by explicit acceptance or by continuing to engage in business with the Company after being given a reasonable opportunity to read them.

Invoices, web orders and quotations and various other documents refer to these Terms of Sale.  Placing such an order or receiving such a document is deemed to provide notice of these terms.
Additional terms or clarification of these may be added by other documents or correspondence provided to the Customer.  The Customer will be deemed to have accepted any such new terms or clarification in the same way as the Terms of Sale.

Where such new terms conflict with these Terms of Sale, the Terms of Sale shall take precedence except as described below.

Any agreement that purports to change or contradict any of these Terms of Sale shall have any effect only where specifically agreed in writing in advance by a David Phillips director.

Next Day Installation Service Offering

Items will be delivered to the Customer's room of choice by uniformed and trained David Phillips installation staff.

Items will be assembled and installed unless specifically instructed otherwise.

All packaging material will be removed as set out above.

Specified unwanted items can be removed on a like-for-like basis as set out above.

Appliances are connected and tested as set out above.

This service does not include dressing the property.  No items will be hung or attached to the walls and nor will any work be carried out that affects the fabric of the property or any other furniture already there.

If no room is specified either at the time of delivery or beforehand, the delivery team will use its discretion to determine where to place the goods.  The Company does not accept any liability if the Customer is unhappy with the exercise of this discretion;  we can return to move the goods but a charge may be payable for this service as for other failed deliveries for which we are not liable.

Lead times

Confirmed paid orders placed before 16:00 can be arranged for delivery on any specified working day from the next working day onwards.

Deliveries on Saturdays can be arranged subject to payment of the relevant charge.

Whilst a particular delivery window during the specified delivery day may be requested, we cannot guarantee that we will be able to meet this request.

The estimated delivery period will be notified to the nominated Access Contact on the evening before delivery.

By request, the Access Contact can be given 15, 30 or 60 minutes' notice of the delivery.  Such information is invariably an estimate.  The Company cannot accept any liability for any consequences if it transpires that the estimate was inaccurate.

Geographical areas covered

This service is available as standard throughout our Local Delivery Zones.

It may also be available outside of these areas by agreement.  See above for details.


The Access Contact must confirm that access to the property will be available on the prospective delivery day no later than 16:00 (i.e. 4pm) on the prior working day.

If access details are not confirmed by this time, the order will not be scheduled for delivery.  David Phillips will then attempt to contact the Access Contact on the next business day to reschedule the delivery.  Further details on rescheduling deliveries are given above.

David Phillips packages & design services

A consultant can provide advice and guidance on how to furnish the property to best effect.  A site survey will be conducted on request for any property within the Local Delivery Zones.

Packages deliveries will be carried out by specialist David Phillips personnel who are experienced in providing this enhanced service.

All items will be delivered and set up in accordance with the Customer's request or any agreed scheme.

If bed linen is ordered, beds will be dressed (unless requested otherwise).

If any prints or mirrors are ordered, these will be hung (unless requested otherwise).

Any accessories purchased from us will be laid out appropriately to dress the property in accordance with the David Phillips installation standards (unless requested otherwise).

All of the features of the Next Day installation service offering are applicable except terms associated with lead times.
Where appropriate, we can offer a Design service.  This incorporates all of the features of the Packages service.

A designer or a consultant will survey the property to advise on how best to achieve the Customer's goals.

Our Design team will produce a design scheme for the property to accompany any quotation.

Our Design team will recommend (and can ultimately order) any bespoke or special items that may be required.

A designer, consultant or inspector will supervise the installation.
These services are available as standard throughout our Local Delivery Zones.

They may also be available outside of these areas by agreement.  See above for details.
We will deliver and install a furniture package within two weeks of receipt of a signed order confirmation and the necessary payment.

The lead time may be increased if access is not available throughout this period.  See above for more details on access.  A longer period may also be required for multiple orders.

Where special or bespoke items are ordered, a longer lead time may be required.  See above for more details.  This will normally be the case for Design jobs.

The lead times described here apply to deliveries within our Local Delivery Zones.  See above for addresses outside these areas.
Once a confirmed order and the required payment have been received, and once we have confirmed that all the goods will be available, the delivery will be scheduled with the Access Contact.

A period is required to complete the delivery, installation and dressing of the property.  This delivery period will be within the lead time as set out above unless agreed otherwise with the Customer or Access Contact.

The delivery period is normally three working days.  For large orders, a longer period may be necessary.  If so, we will advise the Access Contact in advance.  Where access is not available throughout the delivery period, it may be necessary to extend the period accordingly.

A delivery refers to one property.  For multiple orders or developments, a separate delivery will be arranged for each unit.

On account of the specialist teams required, the availability of delivery periods is limited.  If the Customer or Access Contact needs to reschedule an arranged delivery period, a further lead time will apply to the rescheduled delivery period.

David Phillips rental service

Orders of items for rental will be delivered and installed as per David Phillips' terms for Packages orders.
All Rental customers are required to sign a "Furniture Hire Agreement". This explains in detail the responsibilities of both David Phillips and the Customer.

David Phillips nationwide service

Available throughout mainland Great Britain outside of the Local Delivery Zones as set out above.

Orders are delivered by a third party courier.

Subject to a minimum order value as set out on our website.  Below this sum, arrangements can be made subject to agreement.  A delivery charge may be payable.

The David Phillips installation service is not applicable.  This is purely a delivery service.

Delivery will be made to the room of choice.

Items will be left in their packaging.  They will not be assembled.  Appliances will not be connected or tested.

No unwanted items will be removed.

Cancellations.  Where the courier has been booked, a charge for the delivery will be deducted from any refund.  See also above regarding refunds and cancellations.

Damaged Goods.  Any damaged or faulty goods must be returned complete in their original packaging to a David Phillips warehouse.  See also above regarding returned goods.

Unwanted or Incorrect Goods.  Goods may be returned if unwanted or incorrect.  We must be notified in writing within seven days of delivery.  They must be returned unopened in the original packaging.  Where the goods were delivered as ordered, charges for delivery and collection may be deducted from the refund.
Deliveries or collections will normally be made within fourteen days.  In remote areas, delivery may be up to twenty-one days.
Access will be carried out by the courier company.  They will liaise with the nominated Access Contact in accordance with their standard procedures.  Details of these are available on request.

GDPR, Privacy & Personal Data Security

David Phillips is the leading specialist furniture services provider in the UK. We work across the property sector from residential housing through to retirement living developments and student accommodation. We work with many Private, Public, and Third Sector organisations and individuals including investors, landlords and private customers; property managers and agents; residents and tenants; porters and building managers; developers, construction companies, build-to-rent investors and other property providers as well as all our suppliers, employees and others who facilitate our services.
Providing our furnishing services involves entering private properties. That requires trust. We take that duty very seriously. Trust is fundamental to everything that we do, and one aspect of that trust is the security and privacy of all personal data.
This statement gives an overview of our commitment to you and shows how we fulfil our responsibilities under the relevant legislation including the UK’s Data Protection Act (DPA) and the EU’s General Data Protection Regulation (GDPR).

Please click here to download a PDF version of our policy statement. Please email if you have any questions about our policies or about your personal data.
  • Our overriding principle is that we treat all personal data as confidential.
  • We comply with all relevant legislation including the DPA & GDPR. Our Data Protection Officer is responsible for implementing policies to ensure legal compliance and to ensure that we maintain the high standards of confidentiality, privacy and security necessary to maintain the trust of our customers and all others with whom we work.
  • We are registered with the Information Commissioner’s Office (ICO) as a Data Processor: No. ZA245481.
  • The great majority of personal data we gather is required to fulfil our services. For customers and potential customers, we gather the data relevant to processing their orders and managing accounts such as name, address, email, phone numbers and website. This data is provided by our customers, suppliers and other affiliates related to providing the services.
  • Reflecting the diverse nature of our customer base and the other contacts with whom we work, we hold ‘company contact’ information relating to the legal/billing entity with whom we trade. We also hold ‘person contact’ data relating to individuals within the organisation with whom we interact. (NB where we trade with a private individual, the company contact data may be the same as for the person contact.)
  • We typically obtain data directly from our customers and contacts by phone, email or in person. We also obtain data from websites, enquiries, responses to marketing campaigns and publicly available sources. Third parties provide personal data such as where we are engaged by an agent on behalf of their client; in this case we check that consent has been provided by the subject to share the data.
  • We do not hold data on children.
  • Personal data and consent information is held primarily on our Microsoft Dynamics CRM/ERP system. It is also held within our GDPR-compliant Microsoft Office 365 and Azure system and subject to our policies and safeguards. David Phillips and our third-party system providers offer very high levels of enterprise-grade system security. The providers are contractually required to manage all data in accordance with demanding confidentiality agreements.
  • We use personal data to provide our services effectively and efficiently. This includes sending quotes, orders, invoices & statements, usually by email and resolving any queries. We will contact the relevant person using the most appropriate means in the circumstances. We may take photographs of installations to demonstrate fulfilment or show any issues identified. We use the data for processing payments and conducting credit checks where applicable.
  • We use anonymised data for general analysis purposes. Any analysis containing any personal data is treated as confidential and subject to our privacy policies.
  • We do not provide personal data to any third parties except where necessary to fulfil orders. Any subcontractors with whom we may share personal data have contractual obligations to meet our safeguarding requirements. We may also share personal data with relevant authorities where required by law but only to the extent required.
  • Personal data unrelated to the customer that is shared with us purely to fulfil orders, such as access contact information, is treated confidentially. We will not use this for any other purpose.
  • Before sharing any personal data in the instances above, we will ensure that the other party is compliant with the regulations and our policies. Personal data is provided only where it is needed and on the basis that no consent is given to hold the data beyond the transaction in question or to use it for any other purpose.
  • Where the required consent has been given, David Phillips Group companies may use your data for basic sales or marketing. We do not share any personal data with any third parties for marketing except outsourced marketing on our behalf and subject to our controls.
  • We will not hold any personal data on you without your consent. If you withdraw your consent to hold a particular item of personal data, it will be amended or deleted as requested. If you request to remove all personal data, all records will be deleted at the next routine cleansing.
  • We hope that you will consent to allow us to use your data occasionally for selected marketing purposes that are relevant to you. If so, we will ask you to specify the communication means you consent to receive. (As mentioned, any such communication will come only from us.)
  • If you are unwilling to receive any marketing information from us at all, you may still allow us to hold the data purely for transactional purposes. In this case, we will communicate with you only in relation to orders or enquiries you place and related accounting matters.
Subject to any legal requirements, you have the following rights:
  • To be informed whether we hold any personal information about you;
  • To be informed of the personal information we hold;
  • To correct your data or change your consent to what personal data is held or how it is used.
  • We are obliged to keep personal data accurate and current. We wish to do this in any event to ensure that any correspondence is effective and to help us provide our services efficiently.
  • Please notify us of any change to your personal data or consent to either your ‘person contact’ information or any related ‘company contact’ data that you are authorised to amend.
  • To amend any data or consent, please send an email to specifying the change required. This enables us to confirm your identity.
  • If you do not have access to email, please write to us at Customer Service Team, Units 96 – 100, London Industry Park, Roding Road, London, E6 6LS or call 020 3872 2295. We will then contact you to verify your identity before making any change.
  • If you have any questions regarding your data or our policies relating to privacy and personal data security, please contact us using the methods above. We will respond within 7 days.
  • If we have any questions regarding your status or requests, we will contact you to clarify them.
  • When? Now. We are now contacting all our customers, suppliers and any other contacts in our system to obtain their consent to hold their personal data and permission to use it as required by GDPR.
  • How? Email. Where possible, we will do this by email sent from our Data Protection Officer using our address.
  • To give or withdraw consent? Use the SmartSurvey link. To be compliant, we are inviting the contacts to click a link in the email to complete a short form with a couple of basic questions. This link is provided by SmartSurvey, a leading research company specialising in GDPR and trusted by organisations ranging from Microsoft & IBM, HSBC & Vodafone to BP, Unilever & HSBC. See for further details.
  • Why a link? To ensure we have valid consent as required by GDPR, the link allows you to select the relevant options. An email does not give the necessary detail and may require further correspondence or discussion.
    The link will be unique to your email so we can ensure your personal data is kept secure. Please do not forward it.
    Please use the link even if you wish to withdraw your consent so that we do not trouble you with reminders.
    The link also enables you to check that the information we hold is correct.
  • Could this be spam? No – here's how you check. We understand that you may be concerned that the email could be spam or be reluctant to click on a link. If it comes from the email address above and if the link begins with then you can be confident that it is a genuine request from us.
  • What if I can't use the link? If your IT policy does not permit you to click on links, then please call your customer account representative to give your consent to the options on retaining and using your data. Note that we may need to verify your identity first.
  • I haven't seen an email. Owing to the links in the email, it may not go to your regular mailbox. E.g. In Outlook, if you use a Focused inbox, then this may go into Other. If you have a categorised inbox on Gmail, it may have gone into Updates. Or it may have been caught by your spam filter. Please can we ask you to check these mailboxes if you have not yet received an email. We will send reminders without links in the hope that this may go through.
  • In future? We will periodically contact you to invite you to confirm your consent and your personal details.
  • Other questions? If the sections above and our policy statement on GDPR, Privacy & Personal Data Security do not answer your questions, please contact your representative, or call our Customer Service team on 020 3872 2295 or email us at

Online sale terms & conditions

Terms and conditions for online sales:

1. Items within the online sale category cannot be purchased alongside any existing offer or promotion.

2. All items have previously been available online for a period of one month before being applied a sale price.

3. Sale applicable while stocks last, David Phillips Furniture Limited reserves the right to terminate the sale at any time.

Terms and conditions for Free Delivery Offer:

1. These terms and conditions apply for customer using our residential replenishment services for delivery of replenishment goods and services within the Motorway 25 (M25) region. These include the following postcodes;

DA1 DA14 DA15 DA16 DA17 DA18 DA2 DA5 DA6 DA7 DA8
E1 E10 E11 E12 E13 E14 E15 E16 E17 E18 E1W E2 E3 E4 E5 E6 E7 E8 E9
IG1 IG10 IG11 IG2 IG3 IG4 IG5 IG6 IG7 IG8 IG9
KT1 KT10 KT11 KT12 KT13 KT14 KT15 KT16 KT17 KT18 KT19 KT2 KT20 KT21 KT22 KT3 KT4 KT5 KT6 KT7 KT8 KT9
N1 N10 N11 N12 N13 N14 N15 N16 N17 N18 N19 N2 N20 N21 N22 N3 N4 N5 N6 N7 N8 N9
NW1 NW10 NW11 NW2 NW3 NW4 NW5 NW6 NW7 NW8 NW9
RH1 RH9 RM1 RM10 RM11 RM12 RM13 RM14 RM15 RM19 RM2 RM20 RM3 RM4 RM5 RM6 RM7 RM8 RM9
SE1 SE10 SE11 SE12 SE13 SE14 SE15 SE16 SE17 SE18 SE19 SE2 SE20 SE21 SE22 SE23 SE24 SE25 SE26 SE27 SE28 SE3 SE4 SE5 SE6 SE7 SE8 SE9
SW10 SW11 SW12 SW13 SW14 SW15 SW16 SW17 SW18 SW19 SW1A SW1E SW1H SW1P SW1V SW1W SW1X SW1Y SW2 SW20 SW3 SW4 SW5 SW6 SW7 SW8 SW9
TN14 TN16 TW1 TW10 TW11 TW12 TW13 TW14 TW15 TW16 TW17 TW18 TW19 TW2 TW20 TW3 TW4 TW5 TW6 TW7 TW8 TW9
UB1 UB10 UB11 UB2 UB3 UB4 UB5 UB6 UB7 UB8 UB9
W10 W11 W12 W13 W14 W1B W1C W1D W1F W1G W1H W1J W1K W1S W1T W1U W1W W2 W3 W4 W5 W6 W7 W8 W9
WD17 WD18 WD19 WD23 WD24 WD25 WD3 WD4 WD5 WD6 WD7

2. Free delivery only applies when spending a minimum of £250+VAT in one complete order, on replenishment furniture as sold on section of the website.

3. Services and goods excluded from the free delivery are rental furniture services, interior design services including Milc, property staging and show home staging, furniture packages and window treatment installation services. Additional services including installation of white goods, removal of furniture and white goods is excluded from the free delivery offer and normal charges for these services will apply.

4. Free delivery applies from 21st May 2018 until further notice.

5. Free delivery will apply to order placed over the phone with our sales, customer service and sales support teams and placed on the ecommerce website. Delivery charges will be removed when your order is placed providing the order value is over £250+VAT, furniture is ordered is from our replenishment range and the delivery address is within the M25 London region.

6. When the order is placed you will be advised on the delivery date and the day before on the delivery time frame.