At David Phillips, we’re constantly looking for ways to enhance our operations and reduce our environmental impact. With an ever-growing emphasis on sustainability and customer satisfaction, we knew we needed a solution that could deliver on both fronts.
Introducing Aptean - a state-of-the-art Transport Management System (TMS) that has transformed the way we manage logistics across our 37-vehicle fleet and three depots.
Here’s a look at how Aptean is driving efficiency, improving the customer experience, and supporting our sustainability goals.
Efficiency Reimagined
Since implementing Aptean, we’ve seen remarkable improvements in our logistics processes:
- Job Allocation Time: Cut by 75%, allowing for faster, more efficient scheduling.
- Route Optimisation: Smarter route planning has significantly lowered mileage and fuel usage.
- Environmental Impact: With an annual fuel and emissions reduction of 7-10%, we’re on track to save approximately 17 tonnes of CO₂ each year.
These changes mean our fleet is leaner, greener, and more effective at delivering on time.
Enhancing the Customer Experience
At the heart of this transformation is the value we bring to our customers. Aptean has enabled us to provide:
- Real-Time Updates: Customers now receive live SMS tracking, complete with ETAs and the number of stops before their delivery.
- Instant Proof of Delivery (POD): Within minutes of installation, customers get confirmation with photos of their completed spaces.
- Sustainable Service: Our route optimisation directly supports our ESG commitments, showing customers that sustainability and efficiency go hand-in-hand.
This enhanced transparency and responsiveness are helping us set a new standard for customer satisfaction.
Our Vision for a Greener Future
While Aptean has been a game-changer, we’re not stopping here. As part of our ongoing sustainability strategy, we’re:
- Exploring Alternative Fuels: To further reduce emissions and reliance on traditional energy sources.
- Pushing for Greater Efficiency: Continuously seeking innovative ways to optimise our fleet’s performance.
By combining cutting-edge technology with our commitment to sustainability, we’re ensuring our operations stay future-focused and environmentally conscious.
At David Phillips, implementing Aptean has been more than just a technological upgrade - it’s been a meaningful step toward creating a smarter, greener, and more transparent delivery process. Our customers can now enjoy reliable, efficient service that reflects our dedication to the planet.