FAQs

To initiate an order, simply navigate our website, select the desired items, and add them to your cart. Proceed to checkout with a desired delivery date and our customer service agents will contact you to coordinate the delivery. Alternatively, please contact our Customer Services Team for further assistance.

Yes, after placing your order and when the customer service agent contacts you to schedule delivery, please inform us at that point. We can then make arrangements for you to collect your order from the warehouse at a convenient time.

Keep an eye out for an SMS/Email notification sent the evening before and the morning of the delivery. This notification will include a 3-hour delivery time slot and a tracking link to monitor the van's location. The Installation team will also contact you when they are en route.

Once your order is placed, our team will reach out to you to coordinate delivery. Alternatively, you can initiate contact with our Customer Services Team.

If delivery fails, a member of our Customer Service team will contact you to reschedule. A failed delivery incurs a fee of £49.99 ex VAT, plus any additional delivery charges to your area.

For details on delivery charges and services, please consult the table below. Our delivery charges encompass delivery, installation, and the removal of all packaging and rubbish. Additional services, such as window treatments and removal, are also available.

Certainly! We offer comprehensive removal services for your old or unwanted furniture. Please review the table below for detailed removal charges, ensuring a hassle-free process for up to 20 items, excluding refrigeration. Each item is listed to comply with regulations, and our goal is to make the disposal process seamless for you.

Our local delivery areas are Greater London, Greater Manchester, Merseyside, and the West Midlands and if your postcode is within these areas, we will be able to deliver to your property on any suitable working day with no delivery charge.

For all other delivery locations, we deliver on set days each week (Monday to Friday), for which we apply a small additional delivery supplement based on location.

For all deliveries there may be an additional charge for assembly and installation depending on the service chosen.

To find out delivery days and charges for all delivery locations please email customer-support@davidphillips.com or use the chatbot in the right-hand corner of your screen.

For international deliveries, including the island of Ireland and Continental Europe, please contact us.

A new GPS tracking system for our delivery fleet has enabled us to provide more specific delivery times, giving our customers greater flexibility on the day of delivery.

We were the first in the industry to offer four and a half hour timed delivery slots, which have proven to be accurate 98% of the time - and very popular with our customers.

The morning of the delivery a text message is sent with any updated times and a tracking link for the van. The installation team will also provide a call notice as they are closer to the property.

• Occasionally, in exceptional and usually unforeseen circumstances such as poor weather, traffic congestion or full capacity, we may not be able to deliver next day but will endeavour to deliver on the next available day.

• Orders must be placed before 4pm for next day delivery.

• Please note that for small items/appliances (e.g.Small Appliances, Cleaners & Floorcare, Audio & Hi-Fi, Hobs, Hoods and TVs up to 42") we will dispatch the goods via Parcel Force on a tracked next working day delivery service, subject to stock availability. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

• We will only deliver goods to the address on the order. Once your delivery date has been agreed, you must be present on this day to take delivery.

• Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 4.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).

• If you are unable to accept delivery on the day we have agreed, please notify our Customer Support team as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us and we are unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.

• All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact our Customer Support team whilst delivery drivers are still on site.

• Please note: There is an additional charge of £149.99 for delivery to the 3rd floor and above where there is only stair access.

Our key-collection service ensures that, rather than simply delivering items to your doorstep, our team can assemble and place items in their desired locations – even if you aren’t at the premises.

Simply provide us with the details of the designated key holder and we’ll take care of everything else – we’ll even take away all packaging and rubbish and can remove and dispose of old unwanted items by arrangement.

To take advantage of our key collection service, select this option at the check-out where you’ll be asked to provide the contact name and address for the key collection and return.

We know what makes a delivery successful and what can go wrong - since 1998 our team have made over one million deliveries, and we successfully fulfil hundreds more each week.

Here’s a list of the ten most important considerations for property managers, designed to let you use our experience to make sure your delivery goes as smoothly as possible.

1. Order the right size mattress

The number one reason for delivery failure!

The most important fact to know before purchasing a mattress is the exact size of the bed base it is going to be used with - it may seem like common sense, but we frequently receive orders for mattresses that are too big or small for the existing bed base at the property.

We do allow customers to change the mattress if they order the wrong size, but this takes time and is frustrating for tenants who are looking forward to an upgrade. To make life easier, the standard sizes are as follows:

UK SizeDimensions (cm)Dimensions (ft)Small single75 x 1902'6" x 6'3"Single90 x 1903'0" x 6'3"Small double120 x 1904'0" x 6'3"Double135 x 1904'6" x 6'3"King size150 x 2005'0" x 6'6"Super king180 x 2006'0" x 6'6"European SizeDimensions (cm)Dimensions (ft)Single90 x 2003'0" x 6'6"Double140 x 2004'9" x 6'6"King Size160 x 2005'3" x 6'6"

2. Tell us about narrow staircases and corridors or awkward turns

Tell us in advance if there’s restricted access, and we’ll recommend products that will fit or can be assembled on site by our team.

3. Tell us about any parking restrictions

If we can’t park, we can't deliver! If you know the property is on a street that is known to cause issues with parking, tell us in advance. Likewise, if we need permission to park on private land - perhaps in a resident’s car park – we need to know ahead of time.

4. Don’t wait until 4pm to order for delivery the next working day

Our next working day delivery order cut-off is strictly 4pm, but we regularly receive a number of rushed orders very close to this deadline. Early orders tend to go more smoothly, as we can communicate any necessary changes with you, your tenants, and our delivery team.

5. Choose the right product for the property

We sell and stock thousands of products across a wide range of prices, design styles and qualities – ensuring that we can match products to type of property with tenant expectations. We’re often asked to replace products that have been poorly chosen and tenants have complained. Our team are happy to advise you should you need help, simply give us a call.

6. Check whether appliances are freestanding or integrated

Tenants may not know whether their appliances are freestanding or integrated, but it’s important to make sure that the distinction is made when placing an order. We offer both kinds, but the delivery and installation process is different for each – if you order the wrong type of appliance for the property we may need to reschedule delivery, leading to tenant frustration.

7. Check water and power connections

Before ordering any appliance, check that there’s a dedicated power supply in the right place and, in the case of dishwashers and washing machines, that there’s also working water and waste connections in the right location before ordering.

8. Tell us in advance if you want us to remove old items

Removal of old items MUST be booked in advance so that we can allow space on the van and time for our delivery team to do this. While we try our best to be helpful, our delivery teams are instructed not to remove items not booked for collection.

9. Tell us if you have specific invoicing requirements

If you need specific information or reference numbers on your invoices, or they need to be raised in a specific name, please tell us when placing your order. We can usually facilitate this, but it’s far more difficult after we’ve processed your order.

10. Make sure keys are available at the pickup location

We're often told that keys are in a particular location, only to discover that they are in a completely different location or can’t be found at all. Please double check!

We'll do as much as we can to help ensure your delivery goes smoothly, but please be aware that we reserve the right to charge £50 for failed deliveries caused by customer error.

Please refer to our returns policy page for comprehensive information. Note that there may be £49.99 ex VAT or a 25% restocking fee, and you have a 14-day window from the delivery date to initiate a return.

Our items typically come with a 1-year warranty, but individual products may have
different terms. Check the description section on the product page for specific
warranty details.

If you notice any damage during installation, inform the installation team
immediately. If damage is discovered after installation, please send images of
the item along with your order number and address to us. We will investigate
and assist you accordingly.

Our comprehensive range is available on our website. You can search for specific
items or browse our entire collection.

Following the completion of delivery, our accounts team will email your VAT invoice. If you haven't received it within 48 hours after installation, please contact our Customer Services Team.

We do have a showroom in Manchester M17 1PZ.

Viewings are by appointment only and to ensure personal assistance and allow required furniture on display, please email DPSales@davidphillips.com to book an appointment before visiting.

Absolutely! You can visit our Manchester showroom to test furniture before making a purchase. Alternatively, we provide a 14-day return policy, allowing you to try
the furniture for 14 days from the date of delivery. Refer to our returns policy for more details.

At David Phillips, our goal is to ensure customers have an enjoyable, hassle-free
experience. However, we understand that, occasionally, things may not go as planned. For situations where answers are not found in our comprehensive FAQ section—specifically crafted to address common queries— please contact our Customer Services Team. They are dedicated to promptly assisting you with any unresolved questions or concerns.

The installation team will assemble and install all the items we are delivering into the rooms they need to go in removing and disposing of all packaging sustainably, leaving the property ready for use.

Note: Due to hygiene reasons, our installation team do not remove mattresses from the plastic packaging. This is to provide the user with the opportunity to test the mattress and ensure that it is suited to their comfort, as once the mattress packaging has been opened the mattress becomes non-returnable.

We offer a like-for-like removal and disposal service for unwanted furniture, with charges starting at £34.99 + VAT for 5 items or fewer. We offer a fully compliant waste transfer & disposal service with relevant documentation included within the service charge.

This service must be booked at the time of placing your order, specifying the items to be removed, to comply with waste transfer regulations.

Removal & disposal (up to 5 items £34.99

• In addition to Delivery & Installation of up to 5 items (excludes refrigeration and mattresses).
• Each item must be listed to comply with Waste Carrier Licence regulations.
• Items must be ready for removal at the time of delivery.

Removal & disposal (6 to 10 items £44.99

• In addition to Delivery & Installation of 6 to 10 items (excludes refrigeration).
• Each item must be listed to comply with Waste Carrier Licence regulations.
• Items must be ready for removal at the time of the delivery.

Removal & disposal (11 to 20 items £64.99

• In addition to Delivery & Installation of 11 to 20 items (excludes refrigeration).
• Each item must be listed to comply with Waste Carrier Licence regulations.
• Items must be ready for removal at the time of the delivery.

Removal & disposal (refrigeration) per item£29.99

• Per item charge.
• Each item must be listed on the order to comply with Waste Carrier Licence regulations.

Mattress removal and disposal per item £24.99 

• Must not be wet.
• Must not be infested king a purchase. Alternatively, we provide a 14-day return policy, allowing you to try
  the furniture for 14 days from the date of delivery. Refer to our returns policy for more details.

All items must be ready for disposal at the time of delivery.

• Beds must be free from linen unless it has been clearly stated by the customer during the order process that is to be removed with the bed.
• All property must be removed from the items (e.g. tops and drawers must be clear).
• All items must be free from infestation or any other health and safety hazard. We will not accept liability for any property left inside an item.

Items which are not ready for disposal as described at the time of delivery will not be removed. If David Phillips is asked to return to the property at a later date to remove items which were not ready for disposal on the original delivery date, this may incur a further charge in addition to the standard removal and disposal charge.