Operational Excellence
Setting the standard in the industry
Transforming your vision into reality with expert execution and exceptional customer support.
Exceeding expectations
With over 25 years of experience, our award-winning operational capabilities and B Corp Certification reflect our commitment to delivering outstanding service. Our dedicated team help bring your vision to reality, providing comprehensive support throughout the entire process. Using proprietary technology, we streamline internal and client communications to manage operations and customer service with precision and efficiency. As we continually refine our approach, we remain focused on exceeding the expectations of our valued clients.
A personal service
We pride ourselves on offering a stress-free furnishing experience, whether your project is large or small, or even if you’re managing it from abroad. From start to finish, our customer service professionals are available to assist with any queries, ensuring you stay informed every step of the way. Our expert installation team then handles everything from key collection to furniture assembly and sustainable packaging removal - leaving properties move-in ready for owners, tenants, or residents alike.
Why choose David Phillips
Development engineering team
Our in-house team builds and maintains our bespoke systems such as, EPOD. to effectively serve our valued customers and enable real-time tracking.
Route optimisation
Our industry-leading time management systems ensure we deliver on time, thanks to our efficient and optimised route planning processes.
Customer service
Our customer support uses Freshdesk to facilitate efficient customer interactions and ensure optimal data management.
Accreditations
Our 11 accreditations such as CHAS and SafeContractor demonstrate our commitment to complying with industry standards across all aspects of operations.
Operational stats
Our fleet
Fleet management
We operate with a fleet of 36 delivery vans.
Track & trace
Your order is tracked every step of the way.
CCTV
We monitor van efficiency and driving behaviours in and out of our vehicles.
Award-winning
Winners of the 2024 Safety and Health Excellence award
The David Phillips Academy
Our installers are highly trained and dedicated to providing a 5-star service on every project with utmost discretion, so you can be sure your furniture and property are in safe hands.
Furniture end of life
When you order new furniture, we go the extra mile by offering a special program that breathes new life into suitable items. We carefully clean, repair, and find them new homes through our amazing release program. It's all about giving these treasures a second chance! But that's not all. When some items aren't quite the right fit for our release program anymore, we're dedicated to making a positive impact by making them available to charities and spreading joy to those who truly need it.
ESG
As a B Corp, we focus on sustainable business operations and ongoing ESG initiatives to positively impact communities and the environment. Our score of 84.9 points highlights our commitment to responsible practices that benefit people and the planet, as we support your journey towards a more sustainable future.
