Delivery areas

Our local delivery areas are Greater London, Greater Manchester, Merseyside, and the West Midlands and if your postcode is within these areas, we will be able to deliver to your property on any suitable working day with no delivery charge.

For all other delivery locations, we deliver on set days each week (Monday to Friday), for which we apply a small additional delivery supplement based on location.

For all deliveries there may be an additional charge for assembly and installation depending on the service chosen.

To find out delivery days and charges for all delivery locations please email customer-support@davidphillips.com or use the chatbot in the right-hand corner of your screen.

For international deliveries, including the island of Ireland and Continental Europe, please contact us.

Calculating your delivery charge 

For delivery locations outside of our local delivery area we will charge a distance supplement based on the delivery postcode and the distance from our nearest warehouse. 

To find out delivery days and charges for all delivery locations email customer-support@davidphillips.com

 

Tracking your delivery

A new GPS tracking system for our delivery fleet has enabled us to provide more specific delivery times, giving our customers greater flexibility on the day of delivery.

We were the first in the industry to offer four and a half hour timed delivery slots, which have proven to be accurate 98% of the time - and very popular with our customers.

The morning of the delivery a text message is sent with any updated times and a tracking link for the van. The installation team will also provide a call notice as they are closer to the property.

 

Additional delivery information

• Occasionally, in exceptional and usually unforeseen circumstances such as poor weather, traffic congestion or full capacity, we may not be able to deliver next day but will endeavour to deliver on the next available day.

 

• Orders must be placed before 4pm for next day delivery.

 

• Please note that for small items/appliances (e.g.Small Appliances, Cleaners & Floorcare, Audio & Hi-Fi, Hobs, Hoods and TVs up to 42") we will dispatch the goods via Parcel Force on a tracked next working day delivery service, subject to stock availability. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

 

• We will only deliver goods to the address on the order. Once your delivery date has been agreed, you must be present on this day to take delivery.

 

• Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 4.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).

 

• If you are unable to accept delivery on the day we have agreed, please notify our Customer Support team as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us and we are unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.

 

• All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact our Customer Support team whilst delivery drivers are still on site.

 

• Please note: There is an additional charge of £149.99 ex VAT for delivery to the 3rd floor and above where there is only stair access.